One of the pluses, in turn and minuses of chat is the real-time response. The message came in, the answer came in a couple of minutes. Because of this, it seems that all the work happens all the time in real time. But this is not the case.
The chat format implies a quick reply, but because of that, it feels like we get the result quickly, whether it's a client's request or ours. Mail, on the other hand, certainly implies the quickest possible response and response, but not instantaneous. Thanks to this, there is no misunderstanding.